Money-Back Guarantee Policy

At Print Palash, we are committed to delivering high-quality printing products that meet your expectations. If you are not satisfied with your order due to a mistake on our part, we will gladly offer a refund or reprint.

However, to maintain fairness and prevent misuse of this policy, the following terms apply:

Eligibility for Refund or Reprint

• Valid Reason – Refunds or reprints will only be granted for:
  • Printing errors made by our team (e.g., wrong colors, incorrect sizes, spelling errors not in approved proof).
  • Damage to products during production or delivery.
  • Items that differ significantly from the approved proof/design.
• Proof Approval Responsibility – Clients must review and approve proofs before printing. Errors in approved proofs are not refundable.
• Evidence Required – Customers must provide photographic or video evidence of the issue within 48 hours of receiving their order.
• Return of Product – In some cases, the defective order must be returned before a refund/reprint is processed. We’ll provide return instructions.

Exclusions

• Change of mind after printing has begun.
• Dissatisfaction with colors/materials shown in proofs or product descriptions.
• Products damaged after delivery due to mishandling or storage.
• Claims made more than 7 days after delivery.

Refund/Resolution Process

Once your claim is verified:

• We will reprint your order at no additional cost OR issue a full/partial refund (excluding delivery fees).
• Refunds are processed within 7–10 business days.

Our Commitment

We believe in fairness — our money-back guarantee exists to protect you in the rare event of an error, while ensuring the policy is not exploited.